| Q2. |
What do I need before I can use
the online payment? |
| A2. |
- Internet
access
- Valid Credit Card (We only
accept Visa and MasterCard at the moment)
|
|
|
| Q3. |
What is Verified by Visa and
MasterCard SecureCode? |
| A3. |
Our online payment facility is Verified by Visa and
MasterCard SecureCode enabled. This provides added protection when you buy online.
Currently, if you have credit cards issued by Alliance Bank, HSBC and Public Bank,
you are required to register with your credit card issuer to use this facility. Click here for more info. |
|
|
| Q4. |
When I use MIM's online payment
to make payment, when will the money be debited from my credit card account? |
| A4. |
The transaction date will be the date you make the payment
instruction to MIM's online payment. The posting date will depend on your credit card
issuing bank. Generally, it should not exceed more than 3 business days from selected
payment date. |
|
|
| Q5. |
What happens if I have
insufficient limit in my credit card account? |
| A5. |
Your credit card issuing bank will not approve our request
for authorisation for the amount you indicate for payment if there is insufficient limit
in your credit card account. As such, your bill payment at online payment will not be
successful. |
|
|
| Q6. |
Will my payment be guaranteed? |
| A6. |
Upon approval by your credit card issuing bank, we will
send you an official receipt after a period of one (1) working day. |
|
|
| Q7. |
When will my payment instruction
be processed? |
| A7. |
Payment instruction will be processed immediately, a
confirmation will be displayed on screen to indicate the payment made and a payment
confirmation will be sent to you via e-mail. |
|
|
| Q8. |
Is there a fee
for using MIM's online payment? |
| A8. |
No, there is NO
CHARGE for using the online payment - the service is brought to you free of charge. |
|
|
| Q9. |
How long is the whole
transaction time? |
| A9. |
The transaction will be
completed within five (5) seconds. |
|
|
| Q10. |
How secure is my bill payment
and my personal information? |
| A10. |
MIM has taken all the possible security measures to provide
a safe and secure environment for your online transaction. We use SSL 128 bit encryption,
the highest level of encryption available currently. This means the data sent to and from
our bank is encrypted to protect your personal and financial information.
|
|
|
| Q11. |
I am unable to
access the online payment webpage, I encounter "HTTP
Error 403, 403.5 Forbidden: SSL 128 required" on my web browser. |
| A11. |
This error
occurs if your browser does not support 128-bit Secure Sockets Layer (SSL) encryption. To
resolve this problem, you will need to upgrade to 128-bit SSL encryption to your browser
or to upgrade your browser to the latest version. Links for updates are as follows:
Internet Explorer
5.X and above :-
http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.mspx
Netscape :-
http://channels.netscape.com/ns/browsers/download.jsp
Mozilla/Firefox :-
http://www.mozilla.org
Opera :-
http://www.opera.com |
|
|
| Q12. |
Why do I need to use 128-bit
SSL Encryption? |
| A12. |
SSL Encryption is a process by which
information is scrambled or coded in an attempt to hide it from someone who shouldn't be
seeing it. It safeguards the information sent between your browser and the computer system
at MIM to reduce the likelihood of unauthorised accessing or viewing of information.
Currently, 40-bit SSL
encryption is the minimum standard that is used in most browsers. However, it is
recommended to use 128-bit SSL encryption. The difference between 40-bit SSL and 128-bit
SSL is the length of the key used to encrypt the message. The longer the key is, the more
difficult it is to break the encryption code. |
|
|
| Q13. |
How
do I check to see whether I'm using a 128-bit SSL Encrypted browser? |
| A13. |
To determine
if you have the 128-bit SSL encryption software, please follow the instructions below: · Internet Explorer 5.0x and later
version
o From your browser menu at the top,
select "Help"
o Click on "About Internet
Explorer"
o If you see the statement,
"Cipher Strength: 128-bit supported" it means your browser supports 128-bit SSL
encryption. |
|
· Netscape 4.7x only
o From your browser menu at the
top, select "Help"
o Click on "About
Navigator" or "About Communicator"
o Look for the section that
reads "Contains encryption software from RSA Data Security, Inc". 
o If the next paragraph (in
bold) says "This version supports U.S. security", it means you have 128-bit SSL
security.
o If it says you have
International security it means you have 40-bit SSL security. |
